At Nidderdale Lavender we’re a small family-run business, and we truly appreciate every single order placed with us. Unfortunately we aren’t able to offer refunds on purchases unless your item arrives damaged or faulty.

If your item does arrive faulty or damaged, please don’t worry—we’ll make it right. Just drop us an email at sales@nidderdalelavender.com, and we’ll be happy to help.

For any issues, concerns, or complaints, please also reach out to us at sales@nidderdalelavender.com. We’ll do our very best to sort things quickly and fairly.

Company details:

Nidderdale Lavender Ltd.

Company registration number: 17220576

VAT registered in the UK. All orders include VAT at 20%.

Thank you so much for supporting our business.